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  • Rings
    • Feature & Stacker Rings
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    • Midi and Knuckle Rings
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    • Stud Earrings
    • Hoop Earrings
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Free shipping: $40 USA/$60 Canada
Location: USA & Canada   Go to: Europe or Australia

Shipping | Exchanges | FAQ/Contact

Facebook Instagram TikTok
Contact Studio Jewellery
  • Rings
    • Feature & Stacker Rings
    • Gem Stones
    • Midi and Knuckle Rings
  • Earrings
    • Stud Earrings
    • Hoop Earrings
    • Earring Jackets and Threaders
  • Necklaces
  • Sales
Facebook Instagram TikTok
Sign in
Contact Studio Jewellery Contact Studio Jewellery
0 Cart 0
0 Shopping Cart

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Return To Shop
Shopping cart (0)
Subtotal: $0.00

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Free shipping: $40 USA/$60 Canada
Location: USA & Canada   Go to: Europe or Australia
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FAQ: Frequently asked questions

I don't know my ring size?

If you have purchased rings before, you may have a good idea what your size is.

If you don’t know your ring size at all we suggest that you make a small order with us in order to obtain the ring sizer device for just $1. Once you have this very handy tool you will be able to order in the future with confidence.

Do you make half sizes?

We don’t make half sizes: for example 6 1/2, 7 1/2, 8 1/2 etc.

We would recommend that you simply round up to the nearest whole size.

What packaging can I expect?

We currently ship all items in Kraft coloured recycled packaging. This includes a branded shipping/gift box, with each item individually placed inside a branded seed envelope.

A multisizer ring measuring device is currently sent out free with each order, however depending on your region it may need to be selected “as a free gift” at the cart stage.

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Please note: Actual packaging may vary slightly depending upon region.

Do you issue Coupons or ever have sales?

We test products for desirability and quality before putting them for sale on our website. As we already know there is a high demand for each design, and we believe already competitively priced, we have never had a sale nor issued a discount coupon.

Please note: If you do see a coupon referring to this site it is not genuine and unfortunately won’t work.

Can I wear your jewellery in water / the ocean?

Yes of course, all of our items are solid 925 sterling silver and water is not an issue.

We do suggest not leaving items in standing water, a damp place or sustained contact with hot water as these can lead to discolouration. If this does occur any discolouration can be polished out with a silver polishing cloth.

Do you do Collaborations with Instagram or Tik Tok accounts?

Experience has shown that our products don’t really benefit from collaborations and they are very time consuming to coordinate hence, despite receiving over 100 requests per week – We do not do any collaborations.

We suggest contacting clothing and accessory brands – they do tons of collabs and promos – hence there is a much greater chance that they will work with you.

Do you do custom work or make bigger sizes?

We are an online retailer of sterling silver fashion jewelry and as most of our items are made in batches we don’t have the ability to make custom designs or custom sizes.

All currently available items are already up on the site.

Do you have a shop?

We currently sell online only. This allows us to eliminate expensive costs like rent and be able to deliver a quality product at an affordable price.

We currently ship items from 3 locations:

Sydney: for all orders within Australia
Michigan: for North American orders
Belfast: For All European orders

Do you do wholesale?

We don’t do any wholesale at the moment nor do we have any plans to in the immediate future. We don’t have anything against the concept, it is a different business and at the moment we are purely focused on the retail side which takes up all of our time and more.

Packaging and Gift Pouches

All of our items are sent in a recycled Kraft coloured envelopes – with our logo on them. We have a commitment to use less packaging and no longer send out gift pouches.

When will you process my exchange / return?

All returns should be sent with a tracking number to monitor your return. Once the tracking number notifies you that your exchange / return is back at our warehouse please allow for 2 to 5 working days for processing.

Direct Messages/Private Messages on Social Media

We cannot guarantee a reply to all DM/PM’s. Email is always the best way to contact any company, DM/PM isn’t built for high volume messaging and therefore we can’t guarantee we will actually receive every message sent this way.

All enquiries about customer orders must to be sent via email. We must comply with various consumer laws and regulations in regards to accepting credit cards for payments. For this reason we have an obligations to keep all correspondence that relates to an order for at least 6 months. This can only be done via email.

Can 925 Sterling Silver discolour / turn black?

925 Sterling Silver will remain more or less the same colour under normal circumstances.

However when it comes in contact with certain items it can discolour or even turn black over just a few hours.

Known items to cause contact issues are perfumes, cosmetics, household cleaning materials, tea tree oil, swimming in a highly chlorinated pool or leaving them in a damp place like the bathroom for an extended time period.

Any tarnishing or even darkening of silver is not due to a fault in the manufacturing process and is not a warrant-able/replace-able issue.

The good news is that the loss of colour is only on the surface and can be easily polished out. A silver polishing cloth can be purchased online for just a few dollars.

NB: Studio Jewellery does not currently sell silver polishing clothes.

Will my fingers turn green?

Not unless you are a frog 🙂

All of our items are sterling silver – assayed for purity. Having said this very occasionally when silver comes into contact with certain items it can slowly turn darker and this can rub off on the finger as a gray-ish mark. Hand creams, cosmetics and other household chemicals can accelerate the oxidisation process.

The good news is that any “darker” colour that may make mark the finger comes off easily in water. The inside of the ring can also be wiped with a cotton cloth or silver polishing cloth to remove the oixidisation which causes this issue.

Contact Form

Customer Inquires:

This contact form below is for customer support which is the fastest way to contact us.

Response time:

Monday to Friday: Within 24 hours

Saturday to Sunday: Before Monday Morning

Check Junk/Spam/Promotions Folder:

If you are sending email from a Hotmail.com, live or Gmail account please check the junk/spam/promotions folder as these free emails services are notorious for putting all business emails there.

Product Exchanges Form:

For all product exchanges or returns in regards to  Please fill out the exchange form here

    About Us

    All prices on this site
    are in $US Dollar

    All orders are shipped
    from Michigan, U.S.A

    Same day dispatch (M-F)

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    Shipping: USA / Canada

    Xmas: Please order early. During December postal delays can occur and are outside our control.

    First Class – $2.99 (Orders $40+ Free) Delivery 3-7 business days.

    Priority – $5.99 (Orders $80+ Free) Delivery 2-4 business days.

    Fedex 2 Day – $9.99 Delivery 2 business days.

    Express – $24.99 (Orders $250+ Free) Delivery 1-2 business days.

    Canada – $5.99 (Orders $60+ Free) Normal Delivery 1-3 weeks. {Xmas cut off is Mid November, postal delays can be up to 5 weeks in this very busy period}

    Ⓒ Studio Jewellery 2022

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