{"id":4424,"date":"2016-05-23T00:00:00","date_gmt":"2016-05-23T00:00:00","guid":{"rendered":"https:\/\/www.thestudiojewellery.com\/gb-eu\/contact\/"},"modified":"2025-05-02T09:00:18","modified_gmt":"2025-05-02T09:00:18","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.thestudiojewellery.com\/t1\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"

[vc_row][vc_column width=”1\/2″ css=”.vc_custom_1533364406020{margin-bottom: 0px !important;}”][vc_custom_heading text=”FAQ: Frequently asked questions” font_container=”tag:h2|font_size:24px|text_align:left|color:%23222222|line_height:1em” use_theme_fonts=”yes” css=”.vc_custom_1554193776929{margin-bottom: 13px !important;}”][vc_toggle title=”I don’t know my ring size?” style=”arrow” size=”sm” css=”.vc_custom_1637825216500{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]If you have purchased rings before, you may have a good idea what your size is.<\/p>\n

If you don’t know your ring size at all we suggest that you make a small order with us in order to obtain the ring sizer device for just \u20ac 1. Once you have this very handy tool you will be able to order in the future with confidence.[\/vc_toggle][vc_toggle title=”Do you make half sizes?” style=”arrow” size=”sm” css=”.vc_custom_1583050651803{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]We don’t make half sizes: for example 6 1\/2, 7 1\/2, 8 1\/2 etc.<\/p>\n

We would recommend that you simply round up to the nearest whole size.<\/p>\n

[\/vc_toggle][vc_toggle title=”Can I wear your jewellery in water \/ the ocean?” style=”arrow” size=”sm” css=”.vc_custom_1612331473409{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]Yes of course, all of our items are solid 925 sterling silver and water is not an issue.<\/p>\n

We do suggest not leaving items in standing water, a damp place or sustained contact with hot water as these can lead to discolouration. If this does occur any discolouration can be polished out with a silver polishing cloth.[\/vc_toggle][vc_toggle title=”Do you do custom work or make bigger sizes?” style=”arrow” size=”sm” css=”.vc_custom_1554193832416{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]We are an online retailer of sterling silver fashion jewelry and as most of our items are made in batches we don’t have the ability to make custom designs or custom sizes.<\/p>\n

All currently available items are already up on the site.[\/vc_toggle][vc_toggle title=”Do you have a shop?” style=”arrow” size=”sm” css=”.vc_custom_1621072156386{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]We currently sell online only. This allows us to eliminate expensive costs like rent and be able to deliver a quality product at an affordable price.<\/p>\n

We currently ship items from 3 locations:<\/p>\n

Sydney: for all orders within Australia
\nMichigan: for North American orders
\nBelfast: For All European orders
\n[\/vc_toggle][vc_toggle title=”Do you do wholesale?” style=”arrow” size=”sm” css=”.vc_custom_1554193904225{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]We don’t do any wholesale at the moment nor do we have any plans to in the immediate future. We don’t have anything against the concept, it is a different business and at the moment we are purely focused on the retail side which takes up all of our time and more.[\/vc_toggle][vc_toggle title=”Packaging and Gift Pouches” style=”arrow” size=”sm” css=”.vc_custom_1674487581579{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]All of our items are sent in a recycled Kraft coloured envelopes, within a branded box made from the same material, as pictured below. We have a commitment to use not only less packaging but sustainable \/ recycled paper where ever possible. Please note we do use a small plastic wrap around the product to prevent moisture from entering while on route.<\/p>\n

\"\"
\n\"\"[\/vc_toggle][vc_toggle title=”When will you process my exchange \/ return?” style=”arrow” size=”sm” css=”.vc_custom_1554202492030{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]All returns should be sent with a tracking number to monitor your return. Once the tracking number notifies you that your exchange \/ return is back at our warehouse please allow for 2 to 5 working days for processing.[\/vc_toggle][vc_toggle title=”Direct Messages\/Private Messages on Social Media” style=”arrow” size=”sm” css=”.vc_custom_1554194019245{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]We cannot guarantee a reply to all DM\/PM’s. Email is always the best way to contact any company, DM\/PM isn’t built for high volume messaging and therefore we can\u2019t guarantee we will actually receive every message sent this way.<\/p>\n

All enquiries about customer orders must to be sent via email. We must comply with various consumer laws and regulations in regards to accepting credit cards for payments. For this reason we have an obligations to keep all correspondence that relates to an order for at least 6 months. This can only be done via email.[\/vc_toggle][vc_toggle title=”Can 925 Sterling Silver discolour \/ turn black?” style=”arrow” size=”sm” css=”.vc_custom_1554194002969{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]925 Sterling Silver will remain more or less the same colour under normal circumstances.<\/p>\n

However when it comes in contact with certain items it can discolour or even turn black over just a few hours.<\/p>\n

Known items to cause contact issues are perfumes, cosmetics, household cleaning materials, tea tree oil, swimming in a highly chlorinated pool or leaving them in a damp place like the bathroom for an extended time period.<\/b><\/p>\n

Any tarnishing or even darkening of silver is not due to a fault in the manufacturing process and is not a warrant-able\/replace-able issue.<\/p>\n

The good news is that the loss of colour is only on the surface and can be easily polished out. A silver polishing cloth can be purchased online for just a few dollars.<\/p>\n

NB: Studio Jewellery does not currently sell silver polishing clothes.[\/vc_toggle][vc_toggle title=”Will my fingers turn green?” style=”arrow” size=”sm” css=”.vc_custom_1562056244785{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]Not unless you are a frog \ud83d\ude42<\/p>\n

All of our items are sterling silver – assayed for purity. Having said this very occasionally when silver comes into contact with certain items it can slowly turn darker and this can rub off on the finger as a gray-ish mark. Hand creams, cosmetics and other household chemicals can accelerate the oxidisation process.<\/p>\n

The good news is that any “darker” colour that may make mark the finger comes off easily in water. The inside of the ring can also be wiped with a cotton cloth or silver polishing cloth to remove the oixidisation which causes this issue.[\/vc_toggle][\/vc_column][vc_column width=”1\/2″][vc_custom_heading text=”Contact Form” font_container=”tag:h2|font_size:24px|text_align:left|color:%23222222|line_height:1em” use_theme_fonts=”yes” css=”.vc_custom_1554193542892{margin-bottom: 13px !important;}”][vc_column_text css=”.vc_custom_1729760772029{margin-bottom: 29px !important;}”]Customer Inquires:<\/strong><\/p>\n

This contact form below is for customer support which is the fastest way to contact us.<\/p>\n

Response time:<\/strong><\/p>\n

Monday to Friday: Within 24 hours<\/p>\n

Saturday to Sunday: Before Monday Morning<\/p>\n

Check Junk\/Spam\/Promotions Folder:<\/strong><\/p>\n

If you are sending email from a Hotmail.com,<\/strong><\/u>\u00a0live<\/strong><\/u> or Gmail<\/strong><\/u> account please check the junk\/spam\/promotions folder as these free emails services are notorious for putting all business emails there.<\/p>\n

Cannot cancel\/edit an order:<\/strong><\/p>\n

When we receive orders our batch processing software picks them up and starts processing them almost immediately.<\/p>\n

Therefor we cannot edit or cancel an order once received. We do apologise for this.<\/p>\n

Product Exchanges Form:<\/strong><\/p>\n

For all product exchanges or returns in regards to\u00a0 Please fill out the exchange form here<\/a><\/u>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/2″ css=”.vc_custom_1533364406020{margin-bottom: 0px !important;}”][vc_custom_heading text=”FAQ: Frequently asked questions” font_container=”tag:h2|font_size:24px|text_align:left|color:%23222222|line_height:1em” use_theme_fonts=”yes” css=”.vc_custom_1554193776929{margin-bottom: 13px !important;}”][vc_toggle title=”I don’t know my ring size?” style=”arrow” size=”sm” css=”.vc_custom_1637825216500{border-top-width: 1px !important;padding-top: 20px !important;border-top-color: #e1e1e1 !important;border-top-style: solid !important;}”]If you have purchased rings before, you may have a good idea what your size…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-4424","page","type-page","status-publish","hentry"],"yoast_head":"\nContact - Studio Jewellery Europe<\/title>\n<meta name=\"description\" content=\"If you have purchased rings before, you may have a good idea what your size is. 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