{"id":4435,"date":"2019-01-21T00:00:00","date_gmt":"2019-01-21T00:00:00","guid":{"rendered":"https:\/\/www.thestudiojewellery.com\/usa-can\/exchanges\/"},"modified":"2025-01-14T07:54:51","modified_gmt":"2025-01-14T07:54:51","slug":"exchanges","status":"publish","type":"page","link":"https:\/\/www.thestudiojewellery.com\/usa-can\/exchanges\/","title":{"rendered":"Exchanges"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Product Exchange Form” font_container=”tag:h2|font_size:24|text_align:center|line_height:1em” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]If you have made a purchase off this site and require an exchange please fill out the form below.<\/p>\n

Xmas – Return time extended to December 31st<\/strong><\/p>\n

For orders after November 01, returns are allowed up to December 31st to allow for gifting during the festive season.<\/p>\n

NB: The RMA form is required to be filled out before December 31st, then there is a 7 day period for ship the item.<\/p>\n

Key Points<\/strong><\/p>\n

Items must be returned “unworn – in new perfect condition”<\/strong><\/p>\n

Items can only be exchanged that have been purchased on www.thestudiojewellery.com for all other purchases please contact the original place of sale.<\/p>\n

The customer is responsible for the postage cost back to us, Studio Jewellery will resend the item back out to you at our cost.<\/p>\n

It is a condition of the exchange\/return that the item be shipped back in the original “Studio Jewellery” branded box within 30 days.<\/p>\n

A return merchandise authorization (RMA) number will be generated upon completing the exchange form. It is a condition of exchange\/return that the RMA number be included in your parcel back to us and the items be sent within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our system.<\/p>\n

Earrings<\/strong>: are non-returnable\/non-exchangeable for reasons of hygiene and safety.<\/p>\n

For further details on exchanges \/ returns please see our Shipping \/ Warranty<\/a><\/u> page.<\/p>\n

Response time:<\/strong><\/p>\n

Monday to Friday: Within 24 hours<\/p>\n

Saturday to Sunday: Before Monday Morning<\/p>\n

Check Junk\/Spam\/Promotions Folder:<\/strong><\/p>\n

If you are sending email from a Hotmail.com,<\/strong><\/u>\u00a0live<\/strong><\/u> or Gmail<\/strong><\/u> account please check the junk\/spam\/promotions folder as these free emails services are notorious for putting all business emails there.<\/p>\n

If you wish to return an item, simply put “Refund” in the space for “New Size”<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n\t\t\t\n\t\t\t\t\n\t