Shipping £1.99 – Delivery 2-4 business days (average – from dispatch), Free for orders £29.99.
Dispatch:
All items received on a business day are dispatched within 24 hours from our Belfast, Northern Ireland facility.
Although the United Kingdom has left the EU, under this protocol Northern Ireland is still considered to be within both the EU and UK for the purposes of shipping goods.
United Kingdom:
All parcels are sent via Royal Mail
Royal Mail Tracked 48™ – £1.99 – Delivery 2-4 business days (average – from dispatch), Free for orders £29.99+. A tracking number is provided when order is dispatched.
Europe: (Due to ongoing Brexit issues we are currently not shipping to the EU)
We hope to resolve this issue by opening a distribution center in the Netherlands 2024.
We apologise for this issue and share your frustration.
Incorrect Address:
Please note Studio Jewellery is not responsible for an incorrect address entered by the customer that leads to the delay or even loss of that parcel. Once the parcel is shipped by us we do not have the ability to change the address while in transit.
Exchanges & Returns:
You can exchange or return “unused – in new perfect condition” items (except earrings) within 30 days (extended for Xmas – see below) of delivery as indicated by tracking.
The item must be unworn and “unused – in new perfect condition” with the exception for the purpose of “trying on” or cannot be returned. It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. Studio Jewellery will provide free shipping back out to the customer. The order can only be exchanged once.
A return merchandise authorization (RMA) number will be generated upon completing the exchange form. It is a condition of exchange/return that the RMA number be included in your parcel back to us and the items be sent within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our system.
Rings: It is the responsibility of the customer to order the correct ring size, we offer a ring sizer for € 1.00 but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
Exchange Form: Please fill out the exchange form here
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety
Cannot cancel/edit an order:
When we receive orders our batch processing software picks them up and starts processing them almost immediately.
Therefor we cannot edit or cancel an order once received. We do apologise for this.
Warranty For items purchased through www.thestudiojewellery.com
45 Day Warranty:
Studio Jewellery provides a 45 day warranty against breakage or related issues under normal use. One clear photo of the entire item will often be enough to assess your issue. The item will be replaced when available or refunded when not available/practical to do so.
The 45 day warranty does not cover: Breakage or bending from significant force, colour change due to contact with beauty/cleaning products, or where the item or any parts of the item have been lost.
NB: The warranty time starts from the day tracking shows the order is delivered.
Standard Limited Warranty: (once 45 days has passed)
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage (including bent items), breakage or gradual changes in appearance due to normal wear, colour change due to contact with beauty/cleaning products, mishaps-getting caught and breaking, careless handling or improper use.
If you purchased an item off this website that you believe has a manufacturing fault please contact us via the contact form. We will provide general information then ask for a high resolution image. Upon receiving one clear photo our technicians, that have years of experience in every form of metal failure, can tell very quickly what has occurred and if it is a warrant-able issue or not.
Gemstones are of course naturally occurring and will vary in colour, shape, clarity and can come with imperfections/inclusions (small fissues and cracks) – no two are alike and that is what makes them unique and beautiful. Natural imperfections are not a warrant-able/replace-able issue.
If you do receive a gemstone ring that doesn’t necessarily appeal to you, you can return it via the exchange/refund form. Simply enter “refund” on the space for new size. Exchange Form:
For items purchased not off www.thestudiojewellery.com
Please take the item back to the place of purchase or enter into contact with the seller in regards to their return/warranty policy.
Please note: This website is the only official seller of Studio Jewellery branded items and therefore can only support products purchased directly from this site.