All items received on a business day are dispatched within 24 hours from our Belfast, Northern Ireland facility.
Under the Northern Ireland Protocol all orders are sent to the UK and the EU without customs checks or tariffs.
Although the United Kingdom has left the EU, under this protocol Northern Ireland is still considered to be within both the EU and UK for the purposes of shipping goods.
This handy ring size measuring device can be selected for free at the cart stage of purchase and will be sent out with your order. It is designed to assist with future orders.
NB: To obtain this free gift please “Add at CART Stage”. It is not included automatically.
All parcels are sent via Royal Mail
Royal Mail 24 – £2.99 – Delivery 2-3 business days (average – from dispatch), Free for orders £40.00+. A full tracking number is provided when order is dispatched.
Please note: We have seen the current pandemic expand delivery times up to 10 days on occasions due to the stress placed on the Royal Mail – we kindly ask for your patience when this occurs.
All parcels are sent via Royal Mail
Royal Mail International – €3.99 – Delivery 3-7 business days (average – from dispatch), Free for orders €50.00+. A full tracking number is provided when order is dispatched.
Please note: We have seen the current pandemic expand delivery times up to 20 days on occasions due to the stress placed on the Royal Mail – we kindly ask for your patience when this occurs.
We currently ship to the following European countries, and as Northern Ireland is considered within both the EU and the UK for the purposes of shipping, no customs or duties are payable.
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom and Sweden.
Please note Studio Jewellery is not responsible for an incorrect address entered by the customer that leads to the delay or even loss of that parcel. Once the parcel is shipped by us we do not have the ability to change the address while in transit.
Exchanges & Returns:
You can exchange or return “unused – in new perfect condition” items (except earrings) within 30 days of delivery as indicated by tracking. The item must be unworn and “unused – in new perfect condition” with the exception for the purpose of “trying on” or cannot be returned. It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. Studio Jewellery will provide free shipping back out to the customer. The order can only be exchanged once.
A return merchandise authorization (RMA) number will be generated upon completing the exchange form and it is a condition of exchange/return that the number be included in your parcel back to us. Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our system.
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a free ring sizer with every order (if selected at the cart stage of purchase) but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
Exchange Form: Please fill out the exchange form here
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety
For items purchased through www.thestudiojewellery.com
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage (including bent items), breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
Gemstones are of course naturally occurring and will vary in colour, shape, clarity and can come with imperfections/inclusions (small fissues and cracks) – no two are alike and that is what makes them unique and beautiful. Natural imperfections are not a warrant-able/replace-able issue.
If you do receive a gemstone ring that doesn’t necessarily appeal to you, you can return it via the exchange/refund form. Simply enter “refund” on the space for new size. Exchange Form:
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.
For items purchased not off www.thestudiojewellery.com
Please take the item back to the place of purchase or enter into contact with the seller in regards to their return/warranty policy.
Please note: This website is the only official seller of Studio Jewellery branded items and therefore can only support products purchased directly from this site.