We suggest that you research your ring size before making an order or even make a small purchase off of our site to obtain the Multisizer ring sizer device that comes with every order.
NB: To obtain the Multisizer free gift please “Add at CART Stage”. It is not included automatically.
Items must be returned “unworn – in new perfect condition”
Items can only be exchanged that have been purchased on www.thestudiojewellery.com for all other purchases please contact the original place of sale.
The customer is responsible for the postage cost back to us, Studio Jewellery will resend the item back out to you at our cost.
It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box within 30 days.
A return merchandise authorization (RMA) number will be generated upon completing the form below and it is a condition of exchange/return that the number be included in your parcel back to us. Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our systerm and will essentially be ignored.
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety.
For further details on exchanges / returns please see our Shipping / Warranty page.
If you do not receive a reply within 24 hours (Monday to Friday only) please check your spam/junk/promotions mail folder. Services like Hotmail.com, Live and Gmail are particularly quick to place any form emails in there.
If you wish to return an item, simply put “Refund” in the space for “New Size”