Dispatch:
All items are dispatched the same working day from our Michigan, USA facility.
Multisizer:
This handy ring size measuring device can be selected for free at the cart stage of purchase and will be sent out with your order. It is designed to assist with future orders.
NB: To obtain this free gift please “Add at CART Stage”. It is not included automatically.
United States of America:
All parcels are sent via USPS
The following postage options are available:
USPS First Class Parcel – $2.99 – Delivery 3-7 business days (average), Free for orders $40+
USPS Priority – $5.99 – Delivery 2-4 business days, Free for orders $80+
USPS Express – $24.99 – Delivery 1-2 business days, Free for orders $250+
NB 1: USPS First Class Parcel tracking will show only when parcel is sent and delivered (Partial Tracking).
NB 2: Sometimes due to circumstances out of control of the USPS, First Class Parcel delivery can take a few days longer than average.
International:
All international orders are sent via USPS and when they arrive in your country are delivered via your national post office. The tracking number can be used on both the USPS and your national post offices websites.
For all international Postage – $5.99 or free for orders $75+ (Canada free for orders $60+)
Studio Jewellery ships to the following international destinations with an average delivery time of 5 to 10 working days. Please note that this is an average time and during some periods it can take a few days extra.
Canada:
Ave delivery time is currently 5 to 10 business days.
Free shipping for orders $60+
Western Europe:
Ave delivery time is currently 5 to 10 business days.
Austria, Belgium, Denmark, Finland, France, Ireland, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
NB: We currently do not ship to Germany, Italy, Portugal or Iceland due to issues with tracking.
We are aiming to set up a European distribution point for shipping in early 2020. This will be within the EU borders and result in much faster shipping and do away with the customs process. The net result will be to cut shipping times down to 3 to 5 days with no customs process needed.
Oceania, Asia:
Ave delivery time is currently 5 to 10 business days.
Hong Kong, Japan, Singapore, Korea, New Zealand
All international customers are responsible for any duties or taxes imposed by their own country if any. All orders have a correct invoice attached and cannot be altered by us to avoid taxes.
Incorrect Address:
Please note Studio Jewellery is not responsible for an incorrect address entered by the customer that leads to the delay or even loss of that parcel. Once the parcel is shipped by us we do not have the ability to change the address while in transit.
Exchanges & Returns:
You can exchange or return “unused – in new perfect condition” items (except earrings) within 14 days of delivery as indicated by tracking (21 Days for Countries outside the USA). The item must be unworn and “unused – in new perfect condition” with the exception for the purpose of “trying on” or cannot be returned. It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. Studio Jewellery will provide free shipping back out to the customer. The order can only be exchanged once.
Xmas: For purchases from 15th November to 20th December – the exchange time frame is extended to 15th January for all orders to allow for gifting during Xmas.
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a free ring sizer with every order (if selected at the cart stage of purchase) but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
Exchange Form: Please fill out the exchange form here
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety
Warranty
For items purchased through www.thestudiojewellery.com
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage, breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.
For items purchased not off www.thestudiojewellery.com
Please take the item back to the place of purchase or enter into contact with the seller in regards to their return/warranty policy.
Please note: This website is the only official seller of Studio Jewellery branded items and therefore can only support products purchased directly from this site.
