Dispatch
All items are dispatched the same working day from our Michigan, USA facility.
Multisizer
This handy ring size measuring device can be selected for free at the cart stage of purchase and will be sent out with your order. It is designed to assist with future orders.
NB: To obtain this free gift please “Add at CART Stage”. It is not included automatically.
United States of America
All parcels are sent via USPS
The following postage options are available:
USPS First Class Parcel – $2.99 – Delivery 3-7 business days (average), Free for orders $40+
USPS Priority – $5.99 – Delivery 2-4 business days, Free for orders $80+
USPS Express – $24.99 – Delivery 1-2 business days, Free for orders $250+
NB 1: USPS First Class Parcel tracking will show only when parcel is sent and delivered (Partial Tracking).
NB 2: Sometimes due to circumstances out of control of the USPS, First Class Parcel delivery can take a few days longer than average.
International:
All international orders are sent via USPS and when they arrive in your country are delivered via your national post office. The tracking number can be used on both the USPS and your national post offices websites.
For all international Postage – $5.99 or free for orders $75+ (Canada free for orders $60+)
Studio Jewellery ships to the following international destinations with an average delivery time of 5 to 10 working days. Please note that this is an average time and during some periods it can take a few days extra.
Canada:
Ave delivery time is currently 5 to 10 business days.
Free shipping for orders $60+
Western Europe:
Ave delivery time is currently 5 to 10 business days.
Austria, Belgium, Denmark, Finland, France, Ireland, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
NB: We currently do not ship to Germany, Italy, Portugal or Iceland due to issues with tracking.
We are aiming to set up a European distribution point for shipping in 2019. This will be within the EU borders and result in much faster shipping and do away with the customs process. The net result will be to cut shipping times down to 3 to 5 days with no customs process needed.
Oceania, Asia:
Ave delivery time is currently 5 to 10 business days.
Hong Kong, Japan, Singapore, Korea, New Zealand
All international customers are responsible for any duties or taxes imposed by their own country if any. All orders have a correct invoice attached and cannot be altered by us to avoid taxes.
Exchanges & Returns
You can exchange or return unused items (except earrings) within 30 days of purchase (For purchases in November / December the exchange time frame is extended to Mid January for all orders to allow for gifting during Xmas)
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a ring sizer with every order but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. Studio Jewellery will provide free shipping back out to the customer.
Items must be received here in “new perfect condition”. Any items sent back insufficiently packaged including in just a bubble wrap envelope will not be accepted as the items will assume to be damaged and unusable.
Exchange Form: Please fill out the exchange form here
Earrings: Please note there are no exchange or return on earrings for reasons of hygiene and for your protection.
Warranty
For items purchased through www.thestudiojewellery.com
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage, breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.
For items purchased not off www.thestudiojewellery.com
Please take the item back to the place of purchase or enter into contact with the seller in regards to their return/warranty policy.
Please note: This website is the only official seller of Studio Jewellery branded items and therefor can only support products purchased directly from this site.
