Dispatch:
All items received before approximately 2 pm (EST) are dispatched the same working day from our Michigan, USA facility.
Multisizer:
This handy ring size measuring device can be selected for free at the cart stage of purchase and will be sent out with your order. It is designed to assist with future orders.
NB: To obtain this free gift please “Add at CART Stage”. It is not included automatically.
United States of America:
All parcels are sent via USPS
The following postage options are available:
USPS First Class Parcel – $2.99 – Delivery 3-7 business days (average), Free for orders $40+. Tracking will only show 1) when parcel is sent and 2) when parcel is delivered.
USPS Priority – $5.99 – Delivery 2-4 business days, Free for orders $80+
NB: Priority Mail is given preference over USPS First Class Parcel but it is not a guaranteed delivery time.
USPS Express – $24.99 – Delivery 1-2 business days, Free for orders $250+
Canada
Canada – Average delivery time is 1 to 3 weeks
Free shipping for orders $60+
NB: we currently ship to the EU/UK from our Euro Center
Please note: We have noticed during covid case spikes delivery time can longer than average as the USPS Postal system experience surges in mail volume and possibly staff shortages. We kindly ask for your patience when this occurs.
All international customers are responsible for any duties or taxes imposed by their own country if any. As we do not keep records of current taxes outside the USA we kindly ask you to contact your local post office and inquire if in doubt. All orders have a correct invoice attached and cannot be altered by us to avoid taxes.
Incorrect Address:
Please note Studio Jewellery is not responsible for an incorrect address entered by the customer that leads to the delay or even loss of that parcel. Once the parcel is shipped by us we do not have the ability to change the address while in transit.
Exchanges & Returns:
You can exchange or return “unused – in new perfect condition” items (except earrings) within 30 days of delivery as indicated by tracking. The item must be unworn and “unused – in new perfect condition” with the exception for the purpose of “trying on” or cannot be returned. It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. Studio Jewellery will provide free shipping back out to the customer. The order can only be exchanged once.
A return merchandise authorization (RMA) number will be generated upon completing the exchange form. It is a condition of exchange/return that the RMA number be included in your parcel back to us and the items be sent within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our system.
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a free ring sizer with every order (if selected at the cart stage of purchase) but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
Exchange Form: Please fill out the exchange form here
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety
Warranty
For items purchased through www.thestudiojewellery.com
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage (including bent items), breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
Gemstones are of course naturally occurring and will vary in colour, shape, clarity and can come with imperfections/inclusions (small fissues and cracks) – no two are alike and that is what makes them unique and beautiful. Natural imperfections are not a warrant-able/replace-able issue.
If you do receive a gemstone ring that doesn’t necessarily appeal to you, you can return it via the exchange/refund form. Simply enter “refund” on the space for new size. Exchange Form:
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.
For items purchased not off www.thestudiojewellery.com
Please take the item back to the place of purchase or enter into contact with the seller in regards to their return/warranty policy.
Please note: This website is the only official seller of Studio Jewellery branded items and therefore can only support products purchased directly from this site.
