We suggest that you research your ring size before making an order or even make a small purchase off of our site to obtain the Multisizer ring sizer device that comes with every order.
However if you have made a purchase off this site and require an exchange please fill out the form below.
Key Points
Items must be returned “unworn – in new perfect condition”
Items can only be exchanged that have been purchased on www.thestudiojewellery.com for all other purchases please contact the original place of sale.
The customer is responsible for the postage cost back to us, Studio Jewellery will resend the item back out to you at our cost.
It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box with 30 days.
Xmas: For purchases from 15th November to 20th December – the exchange time frame is extended to 15th January for all orders to allow for gifting during Xmas.
A return merchandise authorization (RMA) number will be generated upon completing the form below and must be included in your return.
If you wish to return an item, simply put “refund” in the space for “New Size”
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety.
For further details on exchanges / returns please see our Shipping / Warranty page.
Please Note
If you do not receive a reply within 24 hours (Monday to Friday) please check your spam/junk/promotions mail folder. Services like Hotmail.com, Live and Gmail are particularly quick to place any form emails in there.
