Dispatch
All items are dispatched either the same or next working day from our Sydney facility.
Multisizer
All orders come with a free Multisizer ring size measuring device that can be used for future orders.
Australia
All parcels are sent Express Post by Australia Post.
For orders above $40: Postage is FREE
For orders under $40: Postage is $6.95
Express Post is a 1 to 2 day service (from dispatch) to major centers within Australia. It is a 2 to 4 working day (from dispatch) delivery service to regional centers.
Incorrect Address:
Please note Studio Jewellery is not responsible for an incorrect address entered by the customer that leads to the delay or even loss of that parcel. Once the parcel is shipped by us we do not have the ability to change the address while in transit.
Exchanges & Returns
You can exchange or return “unused – in new perfect condition” items (except earrings) within 30 days of delivery as indicated by tracking. The item must be unworn and “unused – in new perfect condition” with the exception for the purpose of “trying on” or cannot be returned. It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. Studio Jewellery will provide free shipping back out to the customer. The order can only be exchanged once.
If an order was initially sent “free shipping”, but after the return the final order value no longer qualifies for free shipping, the standard shipping fee that would have been charged will not be refunded.
Xmas: For purchases from 15th November to 20th December – the exchange time frame is extended to 15th January for all orders to allow for gifting during Xmas.
Rings: It is the responsibility of the customer to order the correct ring size, we do provide a free ring sizer with every order but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
Exchange Form: Please fill out the exchange form here
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety
Warranty
For items purchased through www.thestudiojewellery.com
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage (including bent items), breakage or gradual changes in appearance due to normal wear, mishaps-getting caught and breaking, careless handling or improper use.
Gemstones are of course naturally occurring and will vary in colour, shape, clarity and can come with imperfections/inclusions (small fissues and cracks) – no two are alike and that is what makes them unique and beautiful. Natural imperfections are not a warrant-able/replace-able issue.
If you do receive a gemstone ring that doesn’t necessarily appeal to you, you can return it via the exchange/refund form. Simply enter “refund” on the space for new size. Exchange Form:
If you purchased an item off this website that you believe has a manufacturing fault please return it for inspection by arrangement via the contact form. Upon receiving the item our technicians will look at the item under high magnification and as we have years of experience in every form of metal failure, we can tell very quickly what has occurred and if it is a warrant-able issue or not.
For items purchased not off www.thestudiojewellery.com
Please take the item back to the place of purchase or enter into contact with the seller in regards to their return/warranty policy.
Please note: This website is the only official seller of Studio Jewellery branded items and therefor can only support products purchased directly from this site.
