Dispatch
All items are dispatched either the same or next working day from our Sydney facility.
Australia
All parcels are sent Australia Post.
For orders under $50: Standard Parcel Post is $6.95
For orders above $50: Standard Parcel Post is Free
For orders above $75: Express Post is Free
Standard Parcel Post is a 3 to 5 day service (from dispatch) to major Eastern Cities within Australia. It is a 6 to 8 working day (from dispatch) delivery service to regional centers and Western Australia.
Express Post is a 1 to 2 day service (from dispatch) to major Eastern Cities within Australia. It is a 2 to 5 working day (from dispatch) delivery service to regional centers and Western Australia.
Please Note: The above delivery times are a guide only. Australia Post tends to provide and reliable and professional service, however sometimes postage can take a little longer and we kindly ask for your patience when this occurs.
Incorrect Address:
Please note Studio Jewellery is not responsible for an incorrect address entered by the customer that leads to the delay or even loss of that parcel. Once the parcel is shipped by us we do not have the ability to change the address while in transit.
Xmas – Return time extended to December 31st
For orders after November 01, returns are allowed up to December 31st to allow for gifting during the festive season.
NB: The RMA form is required to be filled out before December 31st, then there is a 7 day period for ship the item.
Exchanges & Returns:
You can exchange or return “unused – in new perfect condition” items (except earrings) within 30 days of delivery as indicated by tracking.
The item must be unworn and “unused – in new perfect condition” with the exception for the purpose of “trying on” or cannot be returned. It is a condition of the exchange/return that the item be shipped back in the original “Studio Jewellery” branded box.
For all returns and exchanges the customer is responsible for the cost of sending the item(s) back to us. Studio Jewellery will provide free shipping back out to the customer. The order can only be exchanged once.
A return merchandise authorization (RMA) number will be generated upon completing the exchange form. It is a condition of exchange/return that the RMA number be included in your parcel back to us and the items be sent within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. Please note all correspondence in regards to your return must be done via email and any hand written notes etc included with your return will not be picked up by our system.
Rings: It is the responsibility of the customer to order the correct ring size, we offer a ring sizer for $1 but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring has been ordered you can return for an exchange.
Exchange Form: Please fill out the exchange form here
Earrings: are non-returnable/non-exchangeable for reasons of hygiene and safety
Cannot cancel/edit an order:
When we receive orders our batch processing software picks them up and starts processing them almost immediately.
Therefor we cannot edit or cancel an order once received. We do apologise for this.
Ring Sizes:
Our rings are hand-made in US sizes with a tolerance of a 1/4 size. IE a size 7, will appear to be 6 ¾ to 7 ¼ in size.
NB: If you put a handmade size 7 ring on a hard mandrel, it will most likely appear to be a 6 ¾. When made perfectly round and placed on a calibrated sizing device, the ring will be much closer to a size 7. 90% of our rings are within 1/8 of a size.
Warranty For items purchased through www.thestudiojewellery.com
45 Day Warranty:
Studio Jewellery provides a 45 day warranty against breakage or related issues under normal use. One clear photo of the entire item will often be enough to assess your issue. The item will be replaced when available or refunded when not available/practical to do so.
The 45 day warranty does not cover: Breakage or bending from significant force, colour change due to contact with beauty/cleaning products, or where the item or any parts of the item have been lost.
NB: The warranty time starts from the day tracking shows the order is delivered.
Standard Limited Warranty: (once 45 days has passed)
Jewellery is delicate by its very nature and Studio Jewellery Pty Ltd does not cover loss, damage (including bent items), breakage or gradual changes in appearance due to normal wear, colour change due to contact with beauty/cleaning products, mishaps-getting caught and breaking, careless handling or improper use.
If you purchased an item off this website that you believe has a manufacturing fault please contact us via the contact form. We will provide general information then ask for a high resolution image. Upon receiving one clear photo our technicians, that have years of experience in every form of metal failure, can tell very quickly what has occurred and if it is a warrant-able issue or not.
Gemstones are of course naturally occurring and will vary in colour, shape, clarity and can come with imperfections/inclusions (small fissues and cracks) – no two are alike and that is what makes them unique and beautiful. Natural imperfections are not a warrant-able/replace-able issue.
If you do receive a gemstone ring that doesn’t necessarily appeal to you, you can return it via the exchange/refund form. Simply enter “refund” on the space for new size. Exchange Form:
For items purchased not off www.thestudiojewellery.com
Please take the item back to the place of purchase or enter into contact with the seller in regards to their return/warranty policy.
Please note: This website is the only official seller of Studio Jewellery branded items and therefor can only support products purchased directly from this site.
